The Venue F.A.Q.
Phone NumbersBox Office: 407.823.6006
Arena Events Office: 407.823.3070
Ticket Master: 407.839.3900
Street AddressBuilding 50
North Gemini Blvd.
PO Box 161500
Orlando, FL 32816
Box Office HoursMon-Fri 9am to 6pm
1. Can Cameras/Recording Device be brought into the venue?
As a general rule, cameras and recording devices of any kind are not permitted inside the The Venue. This is subject to change on an event-to-event basis. If photography is permitted during and event, the device's flash MUST be turned off or patron will be asked to leave the building. If by chance, a patron brings a camera or recording device to an event, the patron will be asked to return that item to his or her vehicle. The The Venue cannot hold any personal property belonging to a guest. For further information, please call (407)823-6006.
2. At what time do doors open at The Venue?
The doors generally open one (1) hour prior to the scheduled game/event time. This may vary depending on the event. Guests are encouraged to come early to avoid delays. Once a patron leaves the The Venue during an event, there is no re-entry permitted unless another ticket is purchased.
3. When does Will Call open on the day of the event?
Generally, Will Call opens 90 minutes prior to the event. (Example 8:00pm show, Will Call opens at 6:30pm) Will Call is also available to be picked up 24 hours after the initial purchase.
4. Is Alcohol available inside the The Venue?
In general, alcohol is available for purchase during events. However, in accordance with NCAA policy, alcohol is not available during collegiate athletics events including Men’s & Woman’s Basketball and Woman’s Volleyball.
5. What if I get hurt or someone needs medical attention?
If medical assistance is required, notify the nearest The Venue representative or go directly to the Main Office located on the first floor.
6. Can I Re-Enter the facility if I walk outside?
Once a patron leaves the The Venue during an event, there is no re-entry permitted unless another ticket is purchased.
7. Are the Concession Stands opened at during all events?
In general, there are concession stands open during all ticketed events, which serve a variety of food and drink products. There are exceptions, however. At the request of the show, concession stands could be closed.
8. Do you have a Lost and Found Department?
Any items that have been lost or found should be reported to the Main Office located on the first floor of the arena. Guests may call (407) 823-3070 during normal business hours to inquire about lost and found items.
9. Who shall I contact regarding Renting the facility?
Whether you are a promoter planning to bring an act to Orlando or a local business looking for a unique place to hold your next company meeting - The The Venue has the space you're looking for. Please contact Ben Gibbs or Lexie Boone at 407.823.3070
10. Is there an ATM located in the The Venue?
The Venue does not offer an ATM on premises. An ATM is available on the south side of East Plaza Drive or within the lobby of the UCF Arena.
11. Can I smoke at the The Venue?
Smoking is not permitted inside the The Venue. The designated smoking area is located on the second floor's east concourse.
12. Where can I find handicap parking?
Handicap accessible parking is available in parking Garage D and F. Garage D offers accessible parking on the ground floor , while Garage F includes an elevator and accessible access on all floors.
13. Where can I find directions to the arena?
Directions can be found by visiting this link.
14. How can I purchase handicap accessible seating?
Accessible seats can be purchased through our Box Office over the phone or in person.